Shipping Policy – Squishys

Shipping Policy

Last updated: JUNE 17TH, 2026

We want your new squishies to reach you safely and as quickly as possible.
This Shipping Policy explains how we handle processing, shipping, and delivery.

1. Where we ship

We mainly ship to customers in North America.
If we offer shipping to other regions, it will be shown at checkout.

If your address is not supported, you may not be able to complete your order.

2. Processing time

After you place an order:

• We usually need [X–Y business days] to process and pack your items before shipping.

• Orders placed on weekends or holidays are processed on the next business days.

If there is a delay (for example, high order volume or stock issues), we will do our best to let you know.

3. Shipping options and delivery times

At checkout, you will see the shipping options available for your address, such as:

• Standard shipping

• Expedited or express shipping (if available)

Estimated delivery times will be shown for each option.
These are estimates only and may vary due to:

• Carrier delays

• Weather

• Customs

• Other events outside our control

4. Shipping fees and currency

Shipping fees are calculated at checkout based on:

• Your shipping address

• The weight/size of your order

• The shipping method you choose

All prices and fees are shown in CAD (Canadian dollars) unless stated otherwise.

5. Order tracking

When your order ships:

• You will receive a shipping confirmation email

• If tracking is available, we will include a tracking number and link

You can use this to follow your package’s journey.

6. Customs, duties, and taxes (for international orders)

If you order from outside our main shipping country:

• Your order may be subject to customs fees, import duties, taxes, or other charges set by your local authorities.

• These charges are not included in our product prices or shipping fees.

• You are responsible for paying any additional customs or import fees.

We do not control these charges and cannot predict their amount.

7. Wrong or incomplete addresses

Please double‑check your shipping address at checkout.

If the address you provide is:

• Incorrect

• Incomplete

• Missing important details (like apartment number)

your package may be delayed, returned, or lost.

If a package is returned to us due to an incorrect address, we may:

• Ask you to pay for re‑shipping, or

• Offer a refund minus original shipping costs, depending on the situation and product condition

If a package is lost due to an incorrect address, we may not be able to refund or replace it.

8. Lost, delayed, or stolen packages

Once a package is handed to the carrier, some things are outside our control.

If your package is:

• Marked as delivered but you cannot find it

• Stuck in transit for a long time

• Missing or appears lost

please:

1. Check with household members, neighbors, or your building manager.

2. Check any safe places where carriers may leave packages.

3. Contact the carrier using your tracking number.

4. Then contact us at squishystop6@gmail.com with your order number and details.

We will work with you and the carrier to investigate.
Depending on the case, we may offer a replacement, store credit, or other solution, but this is not guaranteed.

9. Damaged packages

If your order arrives damaged:

• Take clear photos of the package and the damaged items

• Keep all packaging materials

• Contact us as soon as possible at squishystop6@gmail.com with your order number and photos

We will review the situation and let you know the next steps.

10. Returns and exchanges

Shipping for returns and exchanges is covered in our Refund Policy.

Please review the Refund Policy to understand:

• When you can return or exchange items

• Who pays for return shipping

• How refunds are processed

11. Contact us

If you have any questions about shipping, please contact:

Squishys
Email: squishystop6@gmail.com